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AirAsia Booking cancellation Policy

AirAsia Booking cancellation Policy

AirAsia Booking cancellation Policy

Do you know what is AirAsia Booking cancellation policy ? Flying with low cost carrier require you to really understand about the terms and conditions of carriage.

AirAsia has published its Terms & conditions of carriage online at its website which you can read it here. AirAsia Terms & Conditions of carriage stipulated the following on AirAsia Booking Cancellation :

5.1 Confirmation of Booking: The booking of a Seat is confirmed after full payment of the fare is made and after we issue you a booking number and/or the Itinerary. Once confirmed, the booking cannot be cancelled and payments made are not refundable

6.3 No-show: You must be present at check in on time and be present at the boarding gate not later than the time specified by us at the time of check in. Failing to check in on time and boarding the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.

If you read the clause 5.1, it clearly state that you cannot cancell your booking after payments are made and this payments are not refundable.

AirAsia Frequently Asked Question

In the frequently asked question page (FAQ), AirAsia has confirmed that the payment made is not refundable in the event of cancellation.

Can I cancel my booking and get a refund ?
Answer :
Once your booking is confirmed, it cannot be cancelled and the payment you made is not refundable.


Consumer Claims Tribunal Cases on AirAsia ?

So far there is none dispute cases on AirAsia cancellation policy, the only case available where the court instruct AirAsia to refund  Mohd Zoolishan Ahmad (a minister’s private secretary) initiated his demand for a full refund from AirAsia where his flight to Medan was delayed for more than  eight hours.

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